Return and Refund Policy

1. Overview

We want you to be satisfied with your purchase. This Return & Refund Policy explains when products purchased from CropSupreme.com may be returned and how refunds, exchanges, cancellations, and product problems are handled. Product-specific terms disclosed on a product page, quotation, or commercial sales agreement may supplement this policy.

2. Standard Return Window

Unless an exception below applies, you may request a return within 30 days after the product is delivered. Contact us before sending anything back. A return is not approved until we provide return instructions and, when applicable, a return authorization number.

To qualify for a standard return, the product must be unused, unopened, uninstalled, unaltered, and in resalable condition, with all original packaging, manuals, accessories, labels, and components. Proof of purchase is required.

3. How to Request a Return

Email info@cropsupreme.com and include:

• Your order number and contact information.
• The product and quantity you want to return.
• The reason for the return.
• Photographs or video if the item is damaged, defective, incomplete, or incorrect.

We will review the request and provide instructions. Return the product only to the address we provide; do not send returns to the corporate mailing address unless instructed. Products returned without authorization, to the wrong location, cash on delivery, or after the authorization expires may be refused.

4. Return Shipping and Packaging

For a standard return that is not caused by our error or a covered product problem, you are responsible for return shipping, insurance, and safe packaging. Use a trackable method and retain the receipt. Risk of loss for the return remains with you until the authorized return location receives it.

If we confirm that we sent the wrong product or that a product arrived damaged or defective, we will provide an appropriate remedy and, when a return is required, reasonable return-shipping instructions. Do not discard the product or packaging until the claim is resolved.

5. Inspection and Refunds

We inspect returned products before approving a refund. If approved, the refund will generally be issued to the original payment method. Financial institutions may require additional time to post the credit.

Unless the return results from our error, a verified shipping-damage claim, a covered defect, or applicable law requires otherwise, original outbound shipping, expedited shipping, freight, handling, insurance, address-correction charges, and other delivery-related charges are not refundable. We may deduct the value of missing parts, damage, use, installation, altered packaging, or other loss in value when permitted by law. We will explain any material deduction.

We do not charge a standard restocking fee for an eligible standard return unless a fee or special return term was disclosed for the product or transaction before purchase. Manufacturer-direct, special-order, commercial, and freight items may have different disclosed terms.

6. Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order promptly after delivery. If a package or product is visibly damaged, incorrect, defective, or missing components, contact us within 48 hours after delivery when reasonably possible. Include the order number, photographs of the outer packaging and shipping label, photographs or video of the product, and a description of the issue.

For freight deliveries, note visible damage or shortage on the delivery receipt before signing and retain a copy. Refuse delivery only when the shipment is materially damaged and the carrier or Crop Supreme instructs you to do so. Concealed freight damage should be reported as soon as discovered.

Prompt notice helps us pursue carrier and supplier claims. Failure to report within 48 hours may affect our ability to obtain a carrier remedy, but it does not eliminate rights that applicable law does not allow us to waive.

7. Exchanges

We generally handle approved exchanges by arranging a return and placing a replacement order. Replacement availability is not guaranteed. If an item is verified as damaged, defective, incomplete, or incorrect, we may choose an appropriate remedy consistent with applicable law and any manufacturer warranty, including replacement, repair, missing parts, store credit, or refund.

8. Nonreturnable and Restricted Products

The following are nonreturnable unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise:

• Opened nutrients, chemicals, pesticides, biological products, supplements, liquids, powders, growing media, or other consumable products.
• Perishable goods, live plants, seeds, and products with limited shelf life.
• Products that have been used, installed, assembled, filled, programmed, modified, contaminated, or exposed to growing operations.
• Cut-to-length, customized, personalized, made-to-order, or special-order products.
• Clearance, closeout, and final-sale products identified as such before purchase.
• Gift cards, downloadable products, and opened hygiene- or safety-sensitive products.
• Products that cannot legally or safely be resold or shipped.

A product page or written quotation may identify additional restrictions.

9. Freight, Palletized, and Manufacturer-Direct Products

Freight/LTL, palletized, oversized, special-order, and manufacturer-direct products may require advance authorization from the supplier and may be nonreturnable or subject to disclosed cancellation, return-freight, inspection, or restocking charges. Do not schedule a return shipment until we confirm the destination and requirements in writing.

10. Order Cancellations

Contact us immediately to request cancellation. We will try to help, but cancellation is not guaranteed after an order enters processing, is released to a warehouse or supplier, is specially ordered, is prepared for freight, or ships. If an order cannot be canceled, it may be handled as a return if eligible. Nonrecoverable supplier, freight, address-change, or cancellation charges disclosed for the transaction may be deducted where permitted.

11. Refused and Undeliverable Shipments

Do not refuse a shipment unless it is materially damaged or we instruct you to refuse it. If you refuse an undamaged shipment, provide an incorrect address, fail to accept a scheduled freight delivery, or do not retrieve a held package, you may be responsible for outbound shipping, return shipping, storage, redelivery, carrier fees, and any resulting loss in value, to the extent permitted by law.

12. Warranty Claims

A product that develops a problem after use or installation may be covered by a manufacturer warranty rather than this return policy. Review our Warranty Policy and contact us for assistance. Do not return a product for warranty service without instructions.

13. Contact Us

Email: info@cropsupreme.com
Phone: (800) 268-9148
Please have your order number available.